Last updated: October 10, 2026
Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding applicable holidays). Once your order has been dispatched, you will receive a confirmation email with a tracking link.
Shipping Times
We work with trusted logistics and delivery partners to deliver your order across Canada as quickly as possible.
- Canada – Standard Shipping: 2–5 business days after dispatch
- Canada – Express Shipping: 1–2 business days after dispatch
Delivery times are estimates and may vary depending on your province or territory, remote locations, weather conditions, peak shopping periods, customs processing or carrier delays.
Some orders may be fulfilled from international warehouses. Any applicable delivery estimates will be communicated at checkout.
Nothing in this policy limits your rights under applicable Canadian consumer protection laws concerning delivery delays or undelivered orders.
Shipping Fees
- Standard Shipping (with tracking): CAD $4.95
- Express Shipping (with tracking): CAD $7.95
We may occasionally offer free shipping promotions during special events. Any applicable offer will be displayed on our website or at checkout.
All shipping charges are displayed in Canadian dollars (CAD).
Order Tracking
All orders include tracking. You will receive a tracking number and tracking link by email once your order has been dispatched.
Please allow some time for tracking information to become available after dispatch.
Shipping Protection
All shipments are fully insured against loss, theft or damage during transit.
If your shipment is confirmed as lost, stolen or damaged during transit, we will arrange a replacement or issue a full refund at no additional cost, in accordance with applicable consumer protection laws.
Incorrect Address
Please ensure your shipping address is complete and accurate before placing your order, including your postal code, apartment or unit number where applicable.
If you notice an error after placing your order, please contact us immediately at support@kalohia-canada.com.
We will do our best to update your shipping details before dispatch. However, address changes cannot be guaranteed once fulfilment has begun.
Shipping Coverage, Customs, Duties & Taxes
We ship across Canada, including all provinces and territories, subject to carrier availability and any delivery restrictions communicated at checkout.
Some orders may be shipped from international fulfilment centres.
Where applicable, customs duties, import taxes or other charges may apply. Any additional charges will be disclosed and handled in accordance with applicable Canadian laws and the information provided at checkout.
Applicable sales taxes and shipping charges will be presented during checkout before you complete your purchase.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact us at support@kalohia-canada.com.
Our customer support team will investigate the shipment with the carrier and provide an appropriate solution as quickly as possible.
Depending on the circumstances and applicable Canadian consumer protection laws, you may be entitled to a replacement, cancellation or refund.
Contact
Questions about shipping or your order? Our team is here to help.
Email: support@kalohia-canada.com
Website: kalohia-canada.com
Company: Regnum Limited — 60 rue François 1er, 75008 Paris, France