FAQ – Frequently Asked Questions
Product Information
1. How does the Breathing Koala work?
The Koala gently simulates a slow, natural breathing rhythm. Its belly rises and falls softly, creating a calming pace. This movement acts as a grounding anchor, inspired by relaxation and breathing techniques, helping the mind slow down and the body relax. Depending on your preference, it can be used in the following modes:
- Breathing only
- Breathing + soft light
- Breathing + soft light + music
The control buttons are discreetly located on the paw for easy and intuitive use.
2. Who is the Koala designed for?
The Koala was primarily designed for adults looking for comfort and relaxation during stressful moments, when experiencing racing thoughts or when having difficulty winding down before sleep. It is also suitable for children aged 3 and up, with appropriate adult supervision. Many parents and grandparents enjoy it as a comforting companion.
3. Does the Koala produce heat or noise?
No. The Koala does not produce heat. Its breathing effect is created by the gentle movement of its belly. Music is optional and can be turned off at any time.
4. Can I turn off the music or the light?
Yes, absolutely. You can choose the mode that best suits you:
- Breathing only (no light, no music)
- Breathing + light
- Breathing + light + music
Many adults prefer the breathing-only mode for a quiet, dark sleep environment.
5. How long does the breathing cycle last?
The Koala runs on an automatic cycle of approximately 30 minutes. At the end of the cycle, it turns off automatically, even if the switch remains on. There is no need to turn it off manually.
6. Can it help with stress, anxiety or emotional distress?
The Koala is designed to provide a comforting relaxation experience. Its gentle breathing rhythm may help users focus on a calming sensation and create a reassuring sense of presence during stressful moments.
The Koala is a general wellness product and is not a medical device or a substitute for professional medical or mental health care.
Technical Specifications
- Material: High-quality polyester, soft to the touch
- Size: Approximately 30 cm (12 inches)
- Power: Requires 3 AA batteries (standard or rechargeable – not included)
- Colour: Grey
Order Information
7. How can I track my order?
You can track your order using the tracking link provided in your shipping confirmation email once your order has been dispatched.
If you haven't received your tracking information or need assistance, please contact us at support@kalohia-canada.com.
Please note: Delivery times may occasionally vary due to high demand, weather conditions or carrier delays.
8. What are the delivery times?
Our estimated delivery times after dispatch are:
- Standard Shipping: 2–5 business days
- Express Shipping: 1–2 business days
Delivery estimates may vary depending on your province or territory, remote locations, weather conditions, customs processing or carrier operations.
9. Where should I return my items?
To request a return, please contact us at support@kalohia-canada.com.
Our team will provide detailed instructions and the appropriate return address.
We offer a voluntary 30-day return policy, subject to our Return & Refund Policy and applicable Canadian consumer protection laws.
10. How can I modify or cancel my order?
If you wish to modify or cancel your order, please email us as soon as possible, ideally within one hour of placing it.
Once processing or shipping has begun, changes may no longer be possible. This does not affect any cancellation rights available under applicable Canadian consumer protection laws.
Shipping & Processing
11. What are the shipping costs?
Standard Shipping (with tracking): CAD $4.95
Express Shipping (with tracking): CAD $7.95
We occasionally offer free shipping promotions during special events. Please check our website or checkout for current offers.
12. How long does it take to process my order?
Orders are generally processed within 1–2 business days (Monday to Friday, excluding applicable holidays).
Once your order has been dispatched, you will receive a tracking link by email.
13. Do you ship internationally?
Kalohia Canada currently focuses on deliveries within Canada, subject to carrier availability and any restrictions displayed at checkout.
For orders outside Canada, please contact support@kalohia-canada.com before placing your order.
Some Canadian orders may be fulfilled from international warehouses.
14. I entered the wrong address or selected the wrong item — can I fix it?
Please contact us immediately at support@kalohia-canada.com.
While changes cannot be guaranteed once order processing has started, our team will do everything possible to assist you.