Last updated: October 10, 2026
Shipping
Orders are shipped with tracking through reputable shipping carriers and logistics partners serving Canada. A tracking link is automatically sent by email once your order has been dispatched from our warehouse.
- Standard Shipping: CAD $4.95
- Express Shipping: CAD $7.95
Estimated delivery times are provided at checkout where available. Delivery times may vary depending on your location, carrier operations, weather conditions, peak periods, customs processing or other circumstances beyond our reasonable control.
All shipments are covered against loss or theft while in transit, subject to the applicable shipping conditions and consumer protection laws.
Some orders may be fulfilled from international warehouses. Where applicable, customs duties, import taxes or other charges will be disclosed at checkout when known. Any additional charges payable by the recipient will be handled in accordance with applicable Canadian laws.
Return & Refund Policy
At Kalohia, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you can request a return within 30 days of delivery.
Our voluntary 30-day return policy is provided in addition to your rights under applicable Canadian federal and provincial consumer protection laws.
Return Conditions
For Plush Companions and Relaxation Lamps:
- Items may be returned even if opened or gently used, provided they are not damaged or excessively worn.
- Whenever possible, please return products in their original packaging, including all accessories and manuals.
For Pet-Oriented Products:
- For hygiene reasons, items must be unused and returned in their original condition and packaging, except where the product is defective or applicable consumer protection laws provide otherwise.
- Products showing signs of use, wear, odours or damage may not qualify under our voluntary return policy.
Your Consumer Rights in Canada
Consumer protection rights in Canada vary by province and territory. Depending on where you live and the circumstances of your purchase, you may have additional rights to cancel an online order, request a refund or obtain another remedy.
These rights may apply, for example, when required information was not provided, a product was not delivered within the legally applicable period, or goods are defective or do not match their description.
In Quebec, additional protections may apply under the Consumer Protection Act, including rules governing distance contracts and legal warranties.
Nothing in this policy limits, excludes or replaces any mandatory consumer rights available to you under applicable Canadian law.
How to Start a Return
- Email our customer support team at support@kalohia-canada.com with your order number and reason for return.
- We'll provide return instructions and the appropriate return address. Return authorization may be required for returns under our voluntary policy.
- Pack your item securely and use a trackable shipping method. Unless the item is defective, incorrect or the return results from our error, return shipping costs are your responsibility where permitted by applicable law.
Exchanges
We offer free exchanges when a product arrives defective, damaged or incorrect.
Please contact us at support@kalohia-canada.com as soon as possible, providing your order number and photographs where appropriate.
Where required by applicable Canadian consumer protection laws, we will provide an appropriate remedy at no additional cost to you.
Refunds
- Approved refunds will be processed promptly and within any deadlines required by applicable Canadian consumer protection laws.
- Refunds are issued to the original payment method whenever possible.
- Where applicable law requires a refund of delivery charges, those charges will also be refunded.
- For returns made solely under our voluntary 30-day return policy, original shipping charges may be non-refundable unless the return results from our error or the product is defective.
- Additional shipping charges for an upgraded delivery method may be non-refundable under our voluntary return policy, except where applicable law requires otherwise.
- Once a refund has been issued, the time required for it to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
If your product arrives damaged, defective, not as described or you receive the wrong item, please contact support@kalohia-canada.com as soon as possible.
Include your order number and, where helpful, photographs of the product and packaging so our team can investigate and assist you efficiently.
Depending on the circumstances and applicable Canadian consumer protection laws, available remedies may include repair, replacement, cancellation or a refund at no additional cost to you.
Our recommended reporting periods do not limit or remove any statutory consumer rights or legal warranties that may apply.
Exceptions & Final Sale
Certain products may be excluded from our voluntary 30-day return policy, including:
- Used or damaged pet-oriented products where hygiene considerations apply.
- Personalized or customized products, where applicable.
- Products specifically identified as final sale or non-returnable, where permitted by applicable law.
Promotional, discounted or final-sale products remain subject to all mandatory consumer protection rights and legal warranties.
Nothing in this section limits your rights concerning defective, damaged, incorrectly supplied or misdescribed products.
Contact
Questions? Our customer support team is here to help.
Email: support@kalohia-canada.com
Website: kalohia-canada.com
Company: Regnum Limited — 60 rue François 1er, 75008 Paris, France