Last updated: October 10, 2026
This Privacy Policy explains how Kalohia Canada ("Kalohia", "we", "us" or "our"), operated by Regnum Limited, collects, uses, discloses and protects personal information when you visit kalohia-canada.com (the "Site"), purchase our products or otherwise interact with our services (collectively, the "Services").
We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") where applicable, relevant provincial privacy legislation and, for Quebec residents, applicable requirements under Quebec privacy law.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business practices, technologies, services or legal obligations. When we make changes, we will publish the revised version on our Site and update the "Last updated" date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
How We Collect and Use Personal Information
We collect personal information that is reasonably necessary to operate our online store, process orders, deliver products, provide customer support, improve our Services and conduct permitted marketing activities.
The information collected depends on how you interact with our Site and Services.
Personal Information We Collect
Personal information means information about an identifiable individual, as defined by applicable Canadian privacy legislation.
Information You Provide Directly
- Contact information: Name, email address, telephone number, billing address and shipping address.
- Order information: Products purchased, order history, delivery details, transaction confirmations and related information.
- Account information: Account identifiers, login credentials and account preferences, where applicable.
- Customer support information: Messages, requests, complaints and information you voluntarily provide when contacting us.
- Marketing preferences: Your preferences and consent choices concerning promotional communications.
Some information is necessary to complete a purchase or provide a requested service. If you choose not to provide it, certain features or transactions may be unavailable.
Information We Collect Automatically
When you use our Site, we may collect certain technical and usage information through cookies, pixels and similar technologies.
This information may include:
- IP address and approximate geographic location.
- Device type, operating system and browser information.
- Pages visited, products viewed and links clicked.
- Interactions with advertisements and marketing communications.
- Website performance and session information.
We use this information to operate our Site, understand customer interactions, improve performance, prevent fraud and, where permitted, personalize advertising.
Information We Receive from Third Parties
We may receive personal information from service providers and business partners, including:
- E-commerce and website hosting platforms, including Shopify.
- Payment processing providers.
- Shipping, logistics and fulfilment partners.
- Customer support providers.
- Analytics and advertising partners.
- Email and marketing service providers.
We handle information obtained from third parties in accordance with this Privacy Policy and applicable law.
How We Use Personal Information
We may use personal information for the following purposes:
- Order Processing and Fulfilment: Processing purchases, arranging payments, preparing shipments, providing tracking information and managing returns or exchanges.
- Customer Support: Responding to questions, resolving issues and assisting with orders.
- Marketing and Advertising: Sending promotional communications and displaying relevant advertising where permitted by law and consistent with your consent choices.
- Fraud Prevention and Security: Detecting suspicious transactions, preventing unauthorized activity and protecting our Services.
- Analytics and Improvements: Understanding website performance, customer engagement and opportunities to improve our products and Services.
- Legal Compliance: Meeting applicable tax, accounting, consumer protection, privacy and other legal obligations.
Consent and Privacy Choices
Where required by applicable Canadian privacy law, we obtain your consent before collecting, using or disclosing personal information.
Consent may be express or implied where legally permitted, depending on the nature and sensitivity of the information and the circumstances.
You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details below.
Withdrawing consent may affect our ability to provide certain Services, including features that depend on the information concerned.
Cookies and Tracking Technologies
Our Site uses cookies, pixels and similar technologies to support essential website functions, remember preferences, analyze traffic and, where permitted, deliver personalized advertising.
For information about Shopify cookies, please visit Shopify's Cookie Policy.
Where applicable law requires consent for non-essential tracking technologies, we will request the appropriate consent before using them.
You may manage available cookie preferences through our Site's privacy controls or your browser settings.
Disabling certain cookies may affect the functionality of our Site.
How We Disclose Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our Services, subject to applicable privacy requirements.
These recipients may include:
- Payment processors and e-commerce service providers.
- Shipping companies, warehouses and logistics partners serving Canada.
- Website hosting, cloud storage and IT providers.
- Customer support service providers.
- Analytics, advertising and marketing partners.
- Professional advisers, including accountants, lawyers and auditors.
- Government authorities or regulators where required or permitted by law.
- Relevant parties involved in a merger, acquisition, restructuring or other business transaction, subject to applicable safeguards.
We do not sell personal information in exchange for monetary payment. Certain disclosures to advertising or analytics partners may nevertheless be considered a sale, sharing or other regulated activity under applicable privacy laws and will be handled accordingly.
We require service providers to handle personal information appropriately and implement reasonable safeguards consistent with applicable legal requirements.
Third-Party Websites and Links
Our Site may contain links to third-party websites, applications or services.
We encourage you to review their privacy policies before providing personal information.
We are not responsible for the privacy practices or content of third-party websites that we do not control.
Children's Privacy
Our Services are intended for adults and are not directed toward children.
We do not knowingly collect personal information directly from children without any consent required by applicable law.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.
Data Security and Retention
We implement reasonable technical, organizational and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required or permitted by applicable law.
Retention periods may depend on the nature of the information, transaction records, legal obligations, customer relationships, fraud prevention needs and dispute resolution requirements.
When personal information is no longer required, we will securely delete, destroy or anonymize it, as appropriate and in accordance with applicable law.
Your Privacy Rights in Canada
Depending on your province or territory and applicable privacy legislation, you may have rights concerning your personal information, including:
- Access: Request access to personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Withdrawal of Consent: Withdraw consent to certain uses or disclosures, subject to applicable restrictions.
- Deletion: Request deletion of personal information in circumstances where applicable law provides this right.
- Data Portability: Request a copy of certain personal information in a structured technological format where applicable law provides this right.
- Automated Decisions: Obtain information about certain automated decisions and exercise applicable rights concerning those decisions.
- Marketing Preferences: Opt out of promotional communications.
We may need to verify your identity before responding to certain requests.
We will respond within the deadlines required by applicable privacy legislation.
Additional Privacy Rights for Quebec Residents
If you reside in Quebec, additional rights and protections may apply under Quebec's Act respecting the protection of personal information in the private sector, as amended.
Depending on the circumstances, these may include:
- The right to access and correct personal information.
- The right to withdraw consent where applicable.
- The right to request cessation of dissemination or de-indexing of certain personal information in circumstances provided by law.
- The right to obtain certain computerized personal information in a structured, commonly used technological format.
- Rights concerning decisions based exclusively on automated processing.
- Additional protections concerning profiling, identification and location technologies.
Where required, we will provide appropriate information and obtain the necessary consent before activating technologies used to identify, locate or profile individuals.
Quebec residents may also contact the Commission d'accès à l'information du Québec regarding privacy concerns.
Marketing Communications
We comply with applicable Canadian anti-spam requirements, including Canada's Anti-Spam Legislation ("CASL").
Where required, we obtain consent before sending commercial electronic messages, including promotional emails and SMS messages.
Our marketing communications include an unsubscribe mechanism where required by law.
You may unsubscribe at any time by using the link provided in our emails or by contacting us.
Unsubscribing from marketing messages will not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates and customer support responses.
International Data Transfers
Kalohia Canada is operated by Regnum Limited, a company established in France.
As a result, personal information collected through our Site may be transferred to, stored or processed outside Canada, including in France and other countries where our service providers operate.
Privacy laws in those countries may differ from Canadian laws, and personal information may be accessible to government authorities under applicable foreign legislation.
We take reasonable measures to protect personal information transferred outside Canada, including contractual, technical and organizational safeguards appropriate to the circumstances.
Where required by applicable provincial law, including Quebec privacy legislation, we will conduct the necessary privacy assessments before transferring personal information outside the province or jurisdiction.
Privacy Complaints
If you have questions or concerns about how we handle personal information, please contact us first so we can investigate and respond.
Depending on the applicable law, you may also contact the appropriate Canadian privacy regulator, including:
- Office of the Privacy Commissioner of Canada: www.priv.gc.ca
- Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca
Other provincial privacy authorities may also have jurisdiction depending on your location and the nature of the complaint.
Organization Responsible for Personal Information
The organization responsible for personal information processed through Kalohia Canada is:
Regnum Limited
60 rue François 1er
75008 Paris
France
For privacy inquiries, access requests, corrections or other requests relating to your personal information, please contact us using the details below.
Contact
Email: contact@kalohia-canada.com
Website: kalohia-canada.com
Data Controller: Regnum Limited — 60 rue François 1er, 75008 Paris, France